Virgin Media call centre woes

Recently we've consolidated our media services, saving around £20 a month, but not without some pain. We had TV and calls from Sky, phone landline from BT and broadband from Virgin Media. Now all comes via Virgin Media. The problem was the phone line, for which we had a new number: BT did not disconnect the old line and I found out today we were still being charged line rental and will do so for another 30 days cancellation period. Virgin Media should have informed them to disconnect, but did not.

I contacted BT first to find out what was going on: helpful UK call centre and all explained clearly. Then I contacted Virgin Media's call centre - big problems! Although I have had very helpful call centre operators in India before so have nothing against these as such, the Virgin Media experience was NOT a good one. In all, I was on the call for around an HOUR and passed between a good number of Indian operators getting not very far. Then the line went dead and a Scottish voice said, "hello, do you have a problem with your phone line?". At this point I muttered "God give me strength" when I thought I would have to explain everything all over again. Luckily Jamie, the VERY helpful Scotsman, had my notes and was able to resolve the issue: Virgin would refund the line rental if I sent a copy of the final BT bill to their head office.

Finally I contact Sky to confirm I was no longer being charged for calls. Again a very helpful Scottish lady, Donna, answered. She checked details and confirmed there were no more bills to pay and their contract had been terminated.

Scores:

   BT UK call centre:  8 out of 10 
   Virgin Media Indian call centre:  3 out of 10
   Virgin media UK call centre: 8 out of 10
   Sky UK call centre: 8 out of 10

When the Virgin contract expires in 12 months I shall think long and hard about what to do. So far I have been less than impressed with their service.

Swifts -- "the globe's still working"

There is a famous poem by Ted Hughes about the return to the UK from Africa of the swift with this extract:

"They’ve made it again,
Which means the globe’s still working, the Creation’s
Still waking refreshed, our summer’s
Still all to come —
And here they are, here they are again
Erupting across yard stones
Shrapnel-scatter terror. Frog-gapers,
Speedway goggles, international mobsters —

A bolas of three or four wire screams
Jockeying across each other
On their switchback wheel of death."

The return of the swift at the end of April is a highlight of my year: each spring the screaming overhead of this scythe-winged bird signals the return of  warm summer days and reminds me (and Ted Hughes) that the world is still working as it should. There is a danger this may not be for ever though: there are plenty of hazards on the migration paths of summer visitors and many bird species are suffering great reductions in numbers e.g. cuckoo and house martin.

The cycle of life

May 1st 2012 was quite a day.  Just after midnight my niece gave birth to her first child - a baby girl. At around nine o'clock my own daughter-in-law gave birth to our second granddaughter - little Lucinda, shown here.

Later in the same day our wonderfully kind and helpful neighbour David, who had been fighting cancer for many years, lost his battle and died at home at around 5 pm.

So, in one eventful day, two new lives came into the world and one departed. Such is the cycle of our living, brought poignantly to our attention this week. Let's wish the little newcomers a long and happy life and David, rest eternal, either in another life on another plain or as part of nature's way of returning life to life.