Now, wouldn't you think they would want to keep a loyal customer who has never made a claim? No, they have lost me now, probably for ever. Crass stupidity!! Their loss - not being able to see this.
In my view, the insurance industry is mad. Surely, they should give loyal, good customers a good deal to prevent them going elsewhere. Instead I get an idiot in a call-centre who couldn't care a jot. As I said, their loss, not mine. They deserve to lose all my business in future years, and they probably will now.