As a person at the "receiving end" I am appalled by the poorness of NHS communications. It would appear that the UK NHS communicates, occasionally, by flags, bonfires and pigeons.
When will the NHS communicate between people inside and outside hospitals in MODERN ways e.g. scan barcodes into tablet PCs and databases shared throughout the healthcare industry? Others can do it. Wake up NHS or you DESERVE to fail. Clinical care has been good,but communications is a joke. Except it is no joke if you are not seen,miss scans or worse. I dread to think what it must be like to be 85 and with Altzeimers.